STARS uses several techniques and methods to create and motivate high performance teams.
These include socio-cultural survey and management, coaching, knowledge management and sharing methods, and the TIMEWhirlpool © technique.
Creating a team requires balancing complementary and competing goals and needs. The TIMEWhirlpool is a technique that can be used for setting goals, determining team needs and creating mini-teams within a larger group such as a project team. The TIMEW in TIMEWhirlpool stand for Team, Individual, Management, Enterprise and Work categories. The customer input is included within the various categories.
Ideally, team leadership aims to achieve ‘the sweet spot’ where all five sets of goals and needs are satisfied, as represented by in a Team Balance diagram.
- Team Goals and Needs
- Individual Goals and Needs
- Management Goals and Needs
- Enterprise Goals and Needs
- Work Goals and Needs
Team members provide input which is open to facilitation and collaboration to achieve superior goals and sets of needs that mini-teams take responsibility to achieve. Because the input comes from the team members themselves, the mini-teams own the goals and are motivated to achieve them.
We provide training in using the TIMEWhirlpool. For an example, see the team workshop here.
The book Reach for the STARS provides a complete description of the TIMEWhirlpool and how to use it. Members of the American Society for Quality may wish to browse their 2007 Quality progress magazine for an article on STARS and the TIMEWhirlpool technique.
In addition to team level training, we show how to combine teams into an enterprise wide culture of excellence and how to extend team synergy into Symphonic Collaboration.
The techniques can be used with Team Based Business Design Improvement.
To expand these techniques into virtual organizations that are geographically and operationally dispersed requires further adaptation. This is where networks come into focus.